In the Grip of the New Monopolists

Do away with Google? Break up Facebook? We can't imagine life without them—and that's the problem. Full Story »

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Review

Jon Mitchell
1.8
by Jon Mitchell - Nov. 15, 2010

I thought this column was very simplistic, and I don't think its arguments are sound. It seems to all hinge on a string of apples-and-oranges comparisons that don't make sense, so it made for a very frustrating read for me. I've decided to use the Quotes section to respond to the whole article in-line. I hope you don't mind.

How hard would it be to go a week without Google? Or, to up the ante, without Facebook, Amazon, Skype, Twitter, Apple, eBay and Google? It wouldn’t be impossible, but for even a moderate Internet user, it would be a real pain. Forgoing Google and Amazon is just inconvenient; forgoing Facebook or Twitter means giving up whole categories of activity. For most of us, avoiding the Internet’s dominant firms would be a lot harder than bypassing Starbucks, Wal-Mart or other companies that dominate some corner of what was once called the real world.

Yeah, but the only company I’m paying to use the Internet is Comcast. (To be fair, NewsTrust pays a few on this list ;o)).

The Internet has long been held up as a model for what the free market is supposed to look like—competition in its purest form. So why does it look increasingly like a Monopoly board? Most of the major sectors today are controlled by one dominant company or an oligopoly. Google “owns” search; Facebook, social networking; eBay rules auctions; Apple dominates online content delivery; Amazon, retail; and so on.

These companies don’t really “own” these activities, they’re just the BEST at it. And even in that sense, this is so oversimplified; Microsoft and Yahoo! compete with Google for search; Facebook owns more social data than anyone else, true, but people use Facebook for all different reasons, and there are COUNTLESS other social networks. eBay rules “auctions?” Whoop-dee-do. Don’t tell me there isn’t intense competition in all KINDS of retail between eBay and Amazon. Apple dominates online content delivery? NETFLIX, anyone? And this list doesn’t even accurately describe most of these companies. Apple is NOT a content delivery service, though they are (now) trying to add one as a key to their hardware. Likewise, Amazon also happens to moonlight as one of the best cloud storage services in the world.

There are digital Kashmirs, disputed territories that remain anyone’s game, like digital publishing.

That is a sick analogy.

But the dominions of major firms have enjoyed surprisingly secure borders over the last five years, their core markets secure. Microsoft’s Bing, launched last year by a giant with $40 billion in cash on hand, has captured a mere 3.25% of query volume (Google retains 83%).

Touché, but what about the Bing/Facebook relationship? Bing may become the definitive social search tool, and that might work better than Google’s index, in that your results might be more relevant, your queries more syntactical. What about Facebook’s new pervasive messaging system? Each of these companies is scrambling to do ANY of these essential services better than the other.

Still, no one expects Google Buzz to seriously encroach on Facebook’s market, or, for that matter, Skype to take over from Twitter. Though the border incursions do keep dominant firms on their toes, they have largely foundered as business ventures.

That’s because those are awful examples! Google Buzz was a very bad experiment, but that’s because the market was so crowded with better competitors! Meanwhile, Skype and Twitter don’t compete with each other over anything! Wu has totally lost me here.

The rise of the app (a dedicated program that runs on a mobile device or Facebook) may seem to challenge the neat sorting of functions among a handful of firms, but even this development is part of the larger trend. To stay alive, all apps must secure a place on a monopolist’s platform, thus strengthening the monopolist’s market dominance.

Okay, well, in the limited sense that they all have to run on someone else’s platform, I’ll allow the lumping together of mobile apps and Facebook apps. However, that description of them is skewed. If you’re going to say that apps keep platforms alive, which is a stretch, you’ve got to at least acknowledge that, in turn, platforms give app developers a viable strategy they didn’t have before. Looking at it that way, Apple and Facebook, the two “app platforms” Wu’s looking at here, are infrastructure providers. They’re in a different business altogether from the developers. They’re providing new fora for developers to compete with each other. What could be wrong with that?

But it’s hard to avoid the conclusion that we are living in an age of large information monopolies.

That is not a factual claim. I would define the ISPs as “large information distribution monopolies,” but they’re the ones we pay, for the most part, except for when we shop for something. But there are only a couple ISPs. Compared to that number, there’s a pretty decent number of online companies mentioned in this article, and they’ve all figured out how to provide some key service to users for FREE, which is pretty darn cool and also quite impressive. Their content, though, is at the mercy of the ISP’s throttle, as allowed or constrained by federal regulations. Let’s talk about THOSE “large information monopolies.” Leave our beloved free services alone!

Could it be that the free market on the Internet actually tends toward monopolies? Could it even be that demand, of all things, is actually winnowing the online free market—that Americans, so diverse and individualistic, actually love these monopolies?

Yep. If I allow you your use of the term “monopoly,” that is. See, the problem with monopolies is that they extort consumers by charging whatever they want. All the companies you’ve mentioned here are free to use, except the retailers, but it’s still free to go to the store (if you have a computer).

The history of American information firms suggests that the answer to both questions is “yes.” Over the long haul, competition has been the exception, monopoly the rule. Apart from brief periods of openness created by new inventions or antitrust breakups, every medium, starting with the telegraph, has eventually proved to be a case study in monopoly. In fact, many of those firms are still around, if not quite as powerful as they once were, including AT&T, Paramount and NBC.

Right. Okay. These companies are apples and oranges with EACH OTHER, though, let alone with the online companies you were talking about before. (Example: NBC’s content is delivered to you for free, but you buy tickets for Paramount’s content, and you pay monthly for AT&T’s services, which just DELIVER other people’s content).

Internet industries develop pretty much like any other industry that depends on a network: A single firm can dominate the market if the product becomes more valuable to each user as the number of users rises. Such networks have a natural tendency to grow, and that growth leads to dominance. That was the key to Western Union’s telegraph monopoly in the 19th century and to the telephone monopoly of its successor, AT&T. The Bell lines simply reached more people than anyone else’s, so ever more customers came to depend on them in a feedback loop of expanding market share. The more customers they reached, the more impervious the firm became to challengers.

Yes. Networks. Okay. Got it.

Still, in a land where at least two mega-colas and two brands of diaper can duke it out indefinitely, why are there so many single-firm information markets?

Because cola and diaper companies make a physical product with exact specifications, and information companies mostly deliver a general KIND of product, the nature of which is constantly changing? What? This question doesn’t even make sense.

The explanation would seem to lie in the famous American preference for convenience. With networks, size brings convenience.

I see no distinction. Americans want a few well-defined, easily understood consumer products. That’s convenient. We also only want to have our information take a few well-defined, easily understood forms. That’s also convenient. Duh.

Consider that, in the late 1990s, there were many competing search engines, like Lycos, AltaVista and Bigfoot. In the 2000s, there were many social networking sites, including Friendster. It was we, collectively, who made Google and Facebook dominant. The biggest sites were faster, better and easier to use than their competitors, and the benefits only grew as more users signed on. But all of those individually rational decisions to sign on to the same sites yielded a result that no one desires in principle—a world with fewer options.

GOOD! “No one desires in principle?” That’s a pretty bold statement, my man. How about this: “I DESIRE THIS IN PRINCIPLE.” You may define the scope of your argument as that of the entire “world” to suit your purposes as much as you like, but if the “world” is the format of my email, I want the options to be as few well-honed, easily understood, well-defined options as make sense for the range of user preferences.

Every time we follow the leader for ostensibly good reasons, the consequence is a narrowing of our choices. This is an important principle of information economics: Market power is rarely seized so much as it is surrendered up, and that surrender is born less of a deliberate decision than of going with the flow.

Too general to be usefully applied to the argument at hand.

We wouldn’t fret over monopoly so much if it came with a term limit. If Facebook’s rule over social networking were somehow restricted to, say, 10 years—or better, ended the moment the firm lost its technical superiority—the very idea of monopoly might seem almost wholesome.

That is the most socialist idea I have ever heard in my entire life. I’m not even exaggerating. Term limits for companies? THE WALL STREET JOURNAL PRINTED THIS!?

The problem is that dominant firms are like congressional incumbents and African dictators: They rarely give up even when they are clearly past their prime. Facing decline, they do everything possible to stay in power. And that’s when the rest of us suffer.

Why don’t you wait until some more companies have a better idea of how to provide all of our essential online services to us for FREE before making that assessment?

AT&T’s near-absolute dominion over the telephone lasted from about 1914 until the 1984 breakup, all the while delaying the advent of lower prices and innovative technologies that new entrants would eventually bring. The Hollywood studios took effective control of American film in the 1930s, and even now, weakened versions of them remain in charge. Information monopolies can have very long half-lives.

Apples, oranges, durians and pomegranates.

Declining information monopolists often find a lifeline of last resort in the form of Uncle Sam. The government has conferred its blessing on monopolies in information industries with unusual frequency. Sometimes this protection has yielded reciprocal benefits, with the owner of an information network offering the state something valuable in return, like warrantless wiretaps.

These are scary specters Wu is throwing around, but why are you talking about government propping up 20th century phone, television, and motion picture companies? I thought we were talking about free web services.

Essential to NBC, CBS and ABC’s long domination of broadcasting was the government’s protection of them first from FM radio (the networks were stuck on AM) and later from the cable TV industry, which it suppressed for decades. Today, Verizon and AT&T’s dominance of wireless phone service can be credited in part to de facto assistance from the U.S., and consequently their niche is probably the safest in the entire industry. Monopolies may be a natural development, but the most enduring ones are usually state-sponsored. All the more so since no one has ever conceived a better way of scotching competitors than to make them comply with complex federal regulation.

Right, so we’re talking about ISPs again. ISPs are necessary to keep the whole ship floating, so the government props them up if it has to. How are Facebook and Google monopolies like that? If Comcast and Verizon go under, they’re both toast.

Info-monopolies tend to be good-to-great in the short term and bad-to-terrible in the long term. For a time, firms deliver great conveniences, powerful efficiencies and dazzling innovations. That’s why a young monopoly is often linked to a medium’s golden age. Today, a single search engine has made virtually everyone’s life simpler and easier, just as a single phone network did 100 years ago. Monopolies also generate enormous profits that can be reinvested into expansion, research and even public projects: AT&T wired America and invented the transistor; Google is scanning the world’s libraries.

Sounds great, except for the “bad-to-terrible” part with no referent in this paragraph. I suppose we’re getting to that.

The downside shows up later, as the monopolist ages and the will to innovate is replaced by mere will to power. In the 1930s, AT&T took the strangely Luddite measure of suppressing its own invention of magnetic recording, for fear it would deter use of the telephone. The costs of the monopoly are mostly borne by entrepreneurs and innovators. Over the long run, the consequences afflict the public in more subtle ways, as what were once highly dynamic parts of the economy begin to stagnate.

This is so vague! Is there any meat to this comparison between AT&T and Twitter?

These negative effects are why people like Theodore Roosevelt, Louis Brandeis and Thurman Arnold regarded monopoly as an evil to be destroyed by the federal courts. They took a rather literal reading of the Sherman Act, which states, “Every person who shall monopolize…shall be deemed guilty of a felony.” But today we don’t have the heart to euthanize a healthy firm like Facebook just because it’s huge and happens to know more about us than the IRS.

Facebook is free!!!!!!!

The Internet is still relatively young, and we remain in the golden age of these monopolists. We can also take comfort from the fact that most of the Internet’s giants profess an awareness of their awesome powers and some sense of attendant duty to the public. Perhaps if we’re vigilant, we can prolong the benign phase of their rule. But let’s not pretend that we live in anything but an age of monopolies.

I hope I’ve made my point by now, but I see no problem with a small number of firms who fight every day to figure out the absolute best-defined, most intuitive, most convenient way to provide the services we want out of the Internet to all hooked-up consumers FOR FREE. If another company can get more value out of that use than these can, who says they aren’t welcome to try?

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